Did Not Attend’ (DNA) is when the client does not turn up for the appointment and does not
contact the practice in advance to cancel/change an appointment. ‘Late Cancellations” are when
the patient contacts the practice later than 12.00 midday on the business day prior to the scheduled appointment to cancel/change their appointment.
Wasted appointments are a huge problem for the clinic, clients, and practitioners. The issue of
Did Not Attends (DNAs) and Late Cancellations is a continued frustration for both patients waiting to get an appointment with their practitioner and for those working in the Practice.
The effect of DNAs and Late cancellations is:
Our mobile therapists are able to visit your home
Our specialists are able to attend your home, place of business, aged care facility, child school or kindergarten in the following locations: